Freebird Pilates Terms & Conditions

Effective Date: September 5, 2025

By booking or attending classes at Freebird Pilates, you agree to the following terms and conditions. Please read them carefully before participating in any services.

Booking & Accounts

  • All bookings must be made through our online platform (WellnessLiving) via the Freebird Pilates website or app.

  • New clients must create an account before purchasing or booking classes.

  • Clients are responsible for maintaining accurate contact and payment information in their account.

Attendance & Class Policies

  • Classes are open to all levels unless otherwise noted. Our small group size (maximum of 5 clients) ensures personalized coaching.

  • Prenatal and postpartum clients are welcome but may be asked to begin with a private session if:

    • You are new to Pilates,

    • You do not have an existing regular Pilates practice, or

    • You are in your second trimester or beyond.

  • Please wear comfortable, fitted clothing; grip socks are welcome but not required.

Cancellation & No-Show Policy

  • Strict 24-hour cancellation policy applies to all group classes and private sessions.

  • Cancellations and rescheduling must be handled through your Freebird account (web or app). The studio is not responsible for managing client cancellations or schedule changes via phone or text.

  • Late cancellations (inside 24 hours) and no-shows will forfeit the class/session.

  • If you are on a waitlist, you may be promoted up to 1 hour before class. If promoted inside of 24 hours, the cancellation policy still applies.

  • Freebird Pilates reserves the right to cancel any class with two or fewer participants with a minimum of 2 hours’ notice.

Refunds & Holds

  • No refunds are provided for any purchases, including missed or unused classes.

  • Drop-in (single class) purchases expire 1 month from the purchase date.

  • Class passes and private session packages expire 6 months from the purchase date.

  • One complimentary pass hold is allowed for extended travel or medical leave. Requests must be made via email at hello@freebirdpilates.com.

Illness & Emergencies

  • If you cancel due to illness or an emergency, you must still cancel via your Freebird account.

  • In extenuating circumstances, Freebird Pilates may return a class credit to your account if you email us on or before the day of cancellation. Requests are reviewed within 48 hours.

  • No credits or refunds are issued for no-shows.

Liability Waiver
By participating in classes or private sessions, you acknowledge and agree that:

  • Physical exercise involves inherent risks, including injury.

  • You are responsible for communicating any health concerns, injuries, or limitations to the instructor prior to participation.

  • If you are pregnant, postpartum, or recovering from surgery or injury, you must obtain clearance from your physician before attending classes.

  • Freebird Pilates and its instructors are not liable for any injury, illness, or damages sustained during participation, except where prohibited by law.

Studio Etiquette

  • Please arrive on time; late arrivals may not be admitted.

  • Respectful behavior is expected toward instructors and other clients.

  • The studio reserves the right to refuse service to anyone who disrupts classes or violates policies.


Privacy & Communications

  • By creating an account, you consent to receive class confirmations, reminders, and account-related notifications.

  • Promotional emails will only be sent if you opt-in and you may unsubscribe at any time.

  • Please review our Privacy Policy for details on how your data is collected and used.


Changes to Terms
Freebird Pilates may update these Terms & Conditions at any time. Updated terms will be posted on our website with a new effective date. Continued participation in classes constitutes acceptance of the revised terms.


Contact Us
If you have questions about these Terms & Conditions, please contact us:

Freebird Pilates
Email: hello@freebirdpilates.com
Location: Carbondale, Colorado

Waiver and Release of Liability 
I release and waive all claims for liability against Freebird Studio LLC/Freebird Pilates, it's owner, it's landlords, it's teachers, it's employees, it's independent contractors, and it's agents for all claims related to my participation in any class or session. I understand that Freebird Studio LLC/Freebird Pilates is in no way responsible for the safekeeping of my personal belongings while I attend class. I understand that the practice of Pilates involves a risk of injury, which might result from my own actions or the actions, inactions or negligence of others. I take full responsibility for not exceeding the physical limits of my body, and for any injury or discomfort that may be experienced as a result of class or private session. I understand it is my personal responsibility to consult a medical doctor regarding participation in class or private session. I agree to indemnify, reimburse, and hold Freebird Studio LLC/Freebird Pilates harmless for all claims brought as a result of my involvement in class or private session and to reimburse Freebird Studio LLC/Freebird Pilates for any cost, expenses or damages. I understand this release and waiver is in effect forever and that I do not need to sign a new waiver each time I attend class or session. I give Freebird Studio LLC/Freebird Pilates permission to use my image in any advertising or promotional material.